Choices

There are some days when I can't be bothered making too many choices.

For instance, I would prefer someone to say: "Do you want to meet on Tuesday at 9, or Thursday at 3?", rather than "When shall we meet?".

Rather than limiting my choices, they are focusing my choices, making it easier to make a decision.

What can you do to help your customers make decisions?

Watch your language!

"Great day!" I said enthusiastically to a staff member coming back from a break as I was heading out to an appointment.

"Too good to be stuck inside" they grumbled.

"Don't then" I said. "I have to" was their reply.

I told them they actually didn't have to, they could choose to either go back, or stay outside. I explained they would have to deal with the consequences of not going back, but it was important that they knew they have a choice.

Whenever I hear myself say "I have to ..." I remind myself that I always have a choice.

Having choices creates empowerment over our lives!