Friday, November 16, 2007

The CEO on reception

Today I had the pleasure of meeting a CEO on reception.

This CEO stood for Customer Engagement Officer. This staff member was not just pleasant & courteous, but genuinely cared.

I know the quote that says once you can fake sincerity you've got it made, but this CEO really was sincere.

I think many people could learn from this CEO by engaging with their customer and making them feel really special.

1 comment:

Susan Plunkett said...

I think many people can read fake a mile away and when they can't their instinct gives them a headsup tingle. It's whether we listen or not that's key. I've listed a couple of new blogs on mine Tony that you may care to look at - Drew's in particular perhaps. Always glad to hear a good positive experience in client service.