Today I had the pleasure of meeting a CEO on reception.
This CEO stood for Customer Engagement Officer. This staff member was not just pleasant & courteous, but genuinely cared.
I know the quote that says once you can fake sincerity you've got it made, but this CEO really was sincere.
I think many people could learn from this CEO by engaging with their customer and making them feel really special.
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1 comment:
I think many people can read fake a mile away and when they can't their instinct gives them a headsup tingle. It's whether we listen or not that's key. I've listed a couple of new blogs on mine Tony that you may care to look at - Drew's in particular perhaps. Always glad to hear a good positive experience in client service.
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