Brand or "bland"?

New Zealand has 7,701 SMEs per 100,000 of people (this is about twice as many as Australia) according to Lezlie Mearns from Maxim at Wellington's premier business event - Thrive.

She also challenged business owners to develop more meaningful vision statements rather than rolling out the usual cliched versions.

Lezlie suggested many businesses should rename their brand and refer to it as their "bland".

Company names should be:

1. Meaningful
2. Memorable
3. Future-proof
4. Visual

The graph above was to help business owners try and discover where they want their customers to see them. Where do your customers see you?

The tangible beneits of effective communication

Reflecting on my season as a kids soccer coach, I believe one of the best things I did was to set up a blog so parents and relatives could see what was happening. It also helped them understand the game from my perspective.

Other teams had some off-field issues that probably could have been avoided with effective communication.

The other benefit of the blog is that we have a record of our season.

Thinking about how to communicate with other stakeholders in any environment can be a challenge. Having a communication strategy can help. I'm not suggesting a blog should be the only way to communicate. This soccer season, in addition to the blog, we communicated by text, phone, face to face and by e-mail.

When things are going well it is worth reflecting on what is working and to keep doing what works.

Getting "Buy-in"

Sometimes I hear people talk about getting "buy-in".

I believe "ownership" is much more powerful than "buy-in".

Ownership allows people the chance of creating something that they will own and ensure it succeeds.

Where possible give people the opportunity to "own" it.

106%

I recall being asked if I could do 6% better each month than the month before.

This clever little sum means in a little over a year I would be doing twice what I was doing the previous year. Great journeys start with single steps.

NZ made

Today I met a memorable character called Davey Hughes.

Just when a number of clothing companies are being lured to China because of lower labour costs, Davey is committing to staying in New Zealand.

His staff and customers are loyal too.

The clothing is top quality. It gets used by hunters, farmers, defence forces and search and rescue.

His business tips were:

1. It's never too late to talk things over.

2. Fire customers who aren't fun.

3. Tell staff they must have 2 possible solutions to every problem they bring to you.

4. Remember there's more to life than business.

5. Customers own the brand.

6. Forget 'passion', focus on 'love'.

7. Treasure your brand & use intellectual property protection.

Is "Good" only average?

98% of people say they are ‘good’ when asked ‘how are you?”.

In other words, people who say they are ‘good’ are really just average.

This week, have a week better that’s better than good.

Try using words like: ‘splendid’, ‘ideal’, ‘top-notch’, ‘pleasurable’, ‘unrivalled’, productive’, ‘brilliant’, ‘smashing’, ‘roaring’, the list is endless!

If you’re interested, my weekend was ‘world-class’.

7 Years Key Reflections

The University of Auckland Business School established ICEHOUSE in 2001 to provide education for owner mangers. Recently they brought their 7 key reflections from the last 7 years alive in a workshop.

1. Back to basics.
   Using Jim Collins' Good to Great, they challenged participants to identify:
   a. What they are deeply passionate about.
   b. What they can be the best in the world at.
   c. What drives their economic engine
   
   They also asked us where we had spent most of our time in the last month - using the urgent/ important matrix.
   
2. Getting to the heart of the matter.
   We were asked to do a business exercise based around:
   a. Winning
   b. People
   c. Passion
   d. Purpose
   
   We were also told about the need to confront brutal facts.
   
3. It's lonely out there.
   We discussed the importance of conversations to:
   a. Share stories with like-minded people.
   b. Discuss problems.
   c. Explore dreams.
   d. Build confidence.
   
4. Serious play.
   We shared ideas of making work fun and ensuring the owner manager knew how important their attitude was in determining the culture of the workplace.
   
5. Outside in thinking.
   We were taught about perspective & reframing, also learning from the edge & blue sky thinking (rather than focusing on the competition).
   
6. Making it happen.
   Setting and achieving goals will move the business forward.
   
7. Tension of growth.
   Balancing profits day versus future growth.
   Balancing the person and the business.
   

Overall, I found the workshop useful and thought-provoking. I thoroughly recommend taking time out of the business to spend working on the business.