Friday, June 1, 2007

Don't kill your customers

A very tragic situation of a mother who died when her power was cut off is making front page news in New Zealand.

Mercury Energy, the power company involved, is being hauled over the coals. A PR nightmare.

Obviously the family should have paid their power bill, but companies need to ensure their customers are looked after.

Its a wake-up call for businesses to ask themselves - "What if I was on the front page of the newspaper?".

Are there processes you need to review to ensure your customers are being looked after and feel looked after?

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