Don't kill your customers

A very tragic situation of a mother who died when her power was cut off is making front page news in New Zealand.



Mercury Energy, the power company involved, is being hauled over the coals. A PR nightmare.



Obviously the family should have paid their power bill, but companies need to ensure their customers are looked after.



Its a wake-up call for businesses to ask themselves - "What if I was on the front page of the newspaper?".

Are there processes you need to review to ensure your customers are being looked after and feel looked after?