Tuesday, June 19, 2007

The irony of expectation

Yesterday I had lunch for the first time at a local bar that had been voted #5 in the top 20 bars in the world - The Matterhorn in Wellington, New Zealand.

My expectations were HUGE. A bar of this quality must be outstanding.

Interestingly the bar was down a very ordinary corridor and behind a very ordinary door with very ordinary signage.

As I walked in, my expectations had been dampened... until the waitress welcomed me as if I was the most important person in her day (which was a great feat considering there was a film star in the restaurant), invited me to a suitable table, enticed me with recommendations and delighted me with ordinary culinary delights that had extraordinary taste.

The secret to their success (I believe) is their ability to manage expectations, then blow them out of the water.

Will I go back? - For sure!

1 comment:

Rodrigo said...

Oi, achei teu blog pelo google tá bem interessante gostei desse post. Quando der dá uma passada pelo meu blog, é sobre camisetas personalizadas, mostra passo a passo como criar uma camiseta personalizada bem maneira. Até mais.