Blow 'em away

I was pretty disappointed when the 1 GB memory card I bought for my camera back in August broke recently.

I guess I was disappointed because I had bought it cheaply off the net, and you often get what you pay for.

I e-mailed the seller and explained what had happened and he offered a replacement which I was satisfied with.

Then he sent me a 2 GB card! I was totally blown away with the generous offer and told him I'd be happy to supply a testimonial if he ever wanted one.

It also reinforced the importance of not just putting something right but exceeding expectations.